Alterations & refunds

All of our custom-made products are hand-made and individually tailored for each customer so that we can offer a perfect fit to every customer. In order to satisfy all our clients, if it does not fit perfectly, we will pay for the required alterations (see alterations policy) or send a new one. We will not give up until it fits perfectly. However, SKUShopping will not refund the paid amount in any case.

SKUShopping will send a new product in the following situations:

●	The chosen fabric does not match with the received fabrics (Note: Differences due to screen effects are not considered for replacement, fabric color can vary between 5-10%).
●	The suit configuration does not match with your order.

It is important to note that the measurements included on the profile are body measurements, not garment sizes. Based on the measurements taken from your profile, our tailors estimate your final measures. Therefore, body measurements cannot be compared with garment measures in order to identify possible deviations.

The alterations process is the following:
1, Contact with greatcare4u@aliyun.com or website message below to our customer service department within 7 days after the delivery date.
2, After our approval, send the garment by regular post.

Shipping and delivery time

The delivery time is vary of the item (whether the items are custom-made or not) add shipping time of the chosen shipping method.

If all the items in your order is not custom made, we will ship out your paid orders within 1-2 working days.
SKUShopping tailors all garments inapproximately 2-3 weeks.

The shipping time is dependent on the shipping method you choose:
1, free air mail: around 14-25 working days;
2, EMS: around 5-7 working days;
3, UPS/DHL not remote area: around 2-4 working days.

 However, SKUShopping cannot be responsible for possible delays since the shipping service is offered by third parties (post office, DHL or UPS).

SKUShopping subcontracts carriers and, therefore, when the package is in charge of the carrier the only information we have access to is what appears on the carrier website (such as the tracking number).

SKUShopping will not be held liable for events or circumstances beyond our control. SKUShopping will not take responsibility for any human/mechanical/technical errors, shipment delays, courses of nature, custom procedures or lack of availability of the customer at the time of delivery.

All purchases made through SKUShopping include a shipment contract and when the order is in the carrier´s hands the carrier is responsible for it.

Customs

Since our tailors are located in Shanghai, destination customs may keep the package on hold for inspection and may be liable to pay for import fees.

Accessories

Accessories (ties, cufflinks, belts, and neckerchiefs) will only be refunded if the received model has defects or does not match with the order.

Modifications / Cancellations

As order modifications we understand: changes in style, measurements or fabrics and adding / removing items from your order. If our tailors are already tailoring your order, modifications will not be accepted.

An order can only be cancelled before payment made.

If you want to modify your order, contact us and we will inform you of your order status to establish whether it is possible.

An unpaid order will be deleted from our database after several days.